Privacy policy & support

Throttle is an independent Bluetooth utility for compatible ADO Air 20 bikes. It switches between pedal assist only and pedal assist with throttle. It is not an official ADO product and is not endorsed by ADO.

Privacy at a glance

Throttle does not require a Byte Insights account. Bike communication takes place directly over Bluetooth, and the app does not automatically upload bike data or diagnostic logs to Byte Insights. The free version can display Google AdMob banner ads. An optional one-time Apple in-app purchase removes these ads.

Bluetooth and local data

With your permission, the app discovers and connects to your bike, reads its reported mode and telemetry, and sends the mode changes you select. Background Bluetooth access supports connection handling when the app is not in the foreground; iOS controls when the app can run.

The app saves the bike’s name and Bluetooth identifiers in its own preferences on your iPhone so it can reconnect. It also saves whether you have seen the first-use guide. These preferences remain until the app is deleted. Device backups may contain app preferences under your Apple backup settings.

A limited diagnostic log is held in memory while the app runs. It can contain bike identifiers, timestamps, telemetry and Bluetooth command data. Older entries are removed as the log fills; the app does not save this log to a server.

Advertising and consent

The free version uses Google AdMob to request and display banner ads. We request non-personalised ads and do not request access to your iPhone’s advertising identifier through App Tracking Transparency. Non-personalised ads still involve data processing; they do not mean that no data is collected.

Google’s advertising SDK may process your IP address (including an estimate of your general location), app- or device-related identifiers, ad impressions and interactions, and crash, performance and diagnostic information. Google and its advertising service providers use this information to deliver and measure ads, prevent fraud and improve their services. We do not pass bike names, Bluetooth identifiers, bike telemetry or diagnostic logs to the advertising SDK.

Where required, Google’s consent message explains the available purposes and providers before ads are requested. You can accept, decline or manage the choices offered there, and reopen available options under Help & About → Advertising privacy choices. Ads are only requested when Google’s consent system permits them. Withdrawing consent does not undo processing that has already occurred.

Google handles advertising data under its Privacy Policy and explains its use of data from apps in How Google uses information from sites or apps that use its services. Those policies describe retention, international processing and privacy controls. Byte Insights does not receive a copy of the SDK’s raw device data; AdMob provides advertising reports.

Remove Ads purchases

Remove Ads is a one-time, non-consumable purchase through Apple’s App Store, not a subscription. Apple handles payment and any refund request under its own terms and privacy policy. We do not receive your card or bank details. The app uses Apple’s verified purchase information to check your ad-free entitlement and restore it on supported devices using the same Apple Account.

Once the app verifies your purchase, it removes the banner. On subsequent ad-free launches, the app does not start the advertising SDK. Removing ads does not delete information previously processed by Google. You can use Restore Purchases in Help & About; a refunded or revoked purchase may no longer provide ad-free access.

Optional sharing and support

You can inspect diagnostics in the app and choose to share a copy using the iOS share sheet. Sharing is optional. Review the contents first and share only with a recipient you trust. The service or recipient you choose handles that copy under its own policies.

If you email us, we receive your email address, message and any attachments you choose to send. We use these to respond to your request and investigate the problem. Our email service processes that correspondence to deliver and store it. We do not sell support information or use it for advertising.

We keep support correspondence only for as long as needed to handle your request and any related follow-up or legal obligations. You can contact us to request access, correction or deletion of information you have sent us. We cannot retrieve or delete copies that you have shared with other recipients.

Your choices

You can revoke Bluetooth permission in iPhone Settings. This prevents the app from connecting or changing modes. Deleting the app removes its local preferences, but does not delete messages you have sent or change the bike’s stored drive mode.

This website

This policy describes the Throttle app. Opening this page in a browser is also subject to our website privacy policy, including its separate cookie and optional website analytics practices. Website analytics are not embedded in the Throttle app.

Changes to this policy

We will update this page and its effective date if the app’s data practices change.

Support and privacy enquiries

Email stephen.henry@byteinsights.net. For a technical problem, include your bike model, app version, iOS version and a description of what happened. Only attach diagnostics if you are comfortable sharing their contents.

Connection help

Before first use, install the official ADO EBIKE app, complete its bike setup and connect to your bike there. Then open Throttle. You do not need to disconnect from ADO EBIKE. Throttle does not replace that initial setup. If connection stops working after deleting ADO EBIKE, reinstall it and connect there first.

Keep the bike powered on and your iPhone nearby, enable Bluetooth and allow Throttle access. If a switch reports an error, do not assume it succeeded. The app’s Help screen explains the controls and troubleshooting steps.

Compatibility has been tested on a 2023-era ADO Air 20 with an existing throttle. Other bikes, displays and firmware versions have not been verified. Stop in a safe place before changing modes and follow local rules and the manufacturer’s instructions.